Privacy Policy

1. Introduction

CSquare360 ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our customer relationship management platform.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email, phone number, business details
• Lead Data: Contact information of your customers/leads
• Messages: WhatsApp, Instagram, and SMS conversations
• Analytics: Website visitor data, campaign performance metrics
• Integration Data: Information from Meta (Facebook, Instagram, WhatsApp), Google Ads, and other connected platforms

3. How We Use Information

• Provide and maintain our CRM services
• Send automated WhatsApp/Instagram messages on your behalf
• Track leads and conversions
• Generate analytics and reports
• Improve our services
• Communicate with you about your account

4. Meta Platform Integration

Our service integrates with Meta platforms (Facebook, Instagram, WhatsApp) to:

• Receive leads from Meta Lead Ads
• Send and receive WhatsApp messages via Meta WhatsApp Business API
• Automate responses to Instagram comments and direct messages
• Track engagement metrics

We only access data that you explicitly authorize through Meta's OAuth permissions. We comply with Meta's Platform Terms and Developer Policies.

5. Data Storage & Security

All data is securely stored using industry-standard encryption (AES-256 at rest, TLS in transit) on Supabase infrastructure. We implement strict access controls and regular security audits.

6. Data Sharing

We do NOT sell your data. We share information only with:

• Service providers (Supabase, Vercel, Meta, Google) necessary to operate our platform
• Legal authorities when required by law
• Third parties with your explicit consent

7. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion of your data
• Export your data
• Withdraw consent for data processing
• Disconnect any integrated platforms (Meta, Google, etc.)

8. Data Retention

We retain your data for as long as your account is active. Upon account deletion, we remove all personal data within 30 days, except where retention is required by law.

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes via email or in-app notification.

11. Contact Us

For any privacy-related questions, contact us at:

Email:csquaredigital2026@gmail.com
Website: https://csquare360-sigma.vercel.app